Kitchenaid Mixer How To Change Attachments

FAQs

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Online shopping

Do I need an account to shop online?

No, you don't need to have an account to place an order with us. Just add your products to your cart and check out!

What payment methods do you accept?

We currently accept the following payment methods:

• Visa
• Mastercard
• After Pay
• Zip Pay
• KitchenAid digital gift cards

Please note we are working hard to provide you with more payment options in the near future.

How do I know if my order is processed?

You will be redirected to an Order Confirmation page on your browser, and you will also receive an order confirmation email when your order has been placed.

Another email will be sent when your order has been shipped with your tracking details.

If you are unable to locate your confirmation email in your inbox, please check your junk or spam folder.

Why are my payments not going through

Unfortunately sometimes payments do not process due to a number of potential reasons:

• Order cancellation - orders on occasion have to be cancelled due to a product running out of stock prior to the order processing.
• Card payment issues - you may have an expired card, accidentally entered the wrong card number, security code and/or expiration date. Please double check that all payment details you have entered are all correct. If the problem persists, please contact your card issuer for more information.

If you believe the issue is not due to any of the above reasons, please contact our Customer Service team via the Contact Us form here, and we will be happy to help!

What do I do if a product I want is no longer available online?

If a product is no longer in stock on our website, please contact our Customer Service team via the Contact Us form here to find out if we will be restocking the product.

A product is a different price in-store and online?

We aim to have the same prices online as in store. However, from time to time there may be special online offers that are not available in store and vice versa.

To ensure you don't miss out on our online special offers and sales, subscribe to our email newsletter here or follow us on Instagram here, so we can keep you updated!

Will KitchenAid hold products for me?

Unfortunately, we are unable to hold products.

Does KitchenAid offer lay-by?

No, unfortunately we don't offer lay-bys. However, an alternative to shop with payment installments is via Zip Pay. You are able to have your product delivered straight to your door, and make four fortnightly payment installments.

To find out more about Zip Pay, click here.

Does KitchenAid offer gift cards?

We sure do! You can purchase a gift card here.

Where does KitchenAid sell mixers instore?

Some of our approved stockists include David Jones, Myer, Harvey Norman, The Good Guys, Bing Lee, Peters of Kensington, MiniMax and Kitchen Warehouse.

Where can I see a product demonstration?

You can experience a product demonstration and ask our wonderful demonstrators any questions you may have. To find our current in store demonstrations, click here.

Where can I find the latest promotions and offers?

To be the first to hear about our new products, delicious recipes and exclusive offers, please subscribe to our email newsletter here or follow us on Instagram here, so we can keep you updated!

Can I get my stand mixer engraved in-store?

Engraving is available exclusively on our website at KitchenAid.com.au. Please note we are currently experiencing high demands and delays with engraved mixers - please allow an additional 10 to 15 business days.

Start personalising your mixer here!

Can I get other products other than stand mixers engraved?

We're currently offering engraving on selected stand mixers only. Eligible models include KSM150, KSM160 and KSM177.

Start personalising your mixer here!

How do I return a product?

We currently don't offer returns for change of mind. If the product is faulty, simply contact our Customer Service team by filling out the contact form here and we will get back to you as soon as possible.

Do you price match?

Yes, we are happy to price match any of our products against identical products advertised by Australian retailers providing the competitor pricing is genuine and can be verified.

For further information on price matching check out our policy here.

Shipping and delivery

How long will it take me to receive my order?

Please note during these unprecedented times, we are currently experiencing a high volume of orders and our delivery partner is experiencing longer delivery times than usual. You can track the status of your order here.

Please allow 2 to 3 business days for your order to be dispatched. If you are looking to purchase an engraved stand mixer, please allow 10 to 15 business days.

Once your order has been dispatched from our warehouse, please allow the following delivery times based on your location.

• NSW - 3 business days
• VIC - 3 to 4 business days
• QLD - 3 to 4 business days
• SA - 4 to 5 business days
• TAS - 5 to 6 business days
• WA - 7 to 9 business days
• NT - 8 to 10 business days

Please note we have been advised by our delivery partners that there are currently delays to Victoria. For more information, please click here.

I've ordered multiple items but haven't received the complete order

Please note for orders with multiple items, you may receive multiple deliveries.

Do I need to be home to sign for my order?

No you don't need to be home to sign for your order, however if there's no safe place for Australia Post to leave the parcel it will be taken to a nearby Post Office for your collection.

You'll have 10 business days to collect it before the item is returned to us.

I won't be home to sign for my package. What should I do?

You don't need to be home to sign for your order, if there is a safe place for Australia Post to leave the parcel they will do so. However if there is no safe place for them to leave the parcel it will be taken to a nearby Post Office for your collection.

You'll have 10 business days to collect it before the item is returned to us.

How much does shipping cost?

Shipping is free for all orders over $49, and for orders under $49 a small $10 fee applies.

Do you offer express postage?

We don't currently offer express postage, however, our team strive to ensure that your product is shipped out to you as soon as possible.

How can I track my order?

We know how exciting is to have a delivery on the way! You can track the status of your order here.

Do you ship overseas?

We don't currently offer this service at KitchenAid.com.au, however KitchenAid products can be found in kitchens (and stores) all around the globe. From Australia to Malaysia, South America to the South of France. Click here for links to the website for your country or region.

Has my order been dispatched yet?

We will send you a confirmation email with a tracking number as soon as your order has been dispatched. You can track the status of your order here.

Is delivery to PO boxes available?

Can I leave a gift message?

We don't currently offer this service, however, you can personalise your stand mixer. Our personalisation service which includes an engraved message of your choice, adds an extra special touch to your gift.

Start personalising your mixer here!

I didn't receive my confirmation email. What do I do?

Once you have received the Order Confirmation screen on your browser, you will be sent a confirmation email shortly after. If you are unable to locate this email in your inbox, please check your junk or spam folder.

Please allow up to 3 hours for your confirmation email to come through. If you have checked all folders and still have not received your order confirmation email, please contact us here.

I have placed the wrong address on my order. What do I do?

Please contact us on 1800 990 990 and we may be able to amend your details if your product hasn't been shipped.

I received the wrong order. What do I do?

We're sorry to hear that you have received the incorrect order. Please contact us immediately on 1800 990 990 and we will have this corrected for you.

Product support

General

Where can I find a user-guide for my product?

Your user guide is located in the box that your product arrived in.

Can't find it? You can also view our user guides on the product pages on our website.

How do I register my product?

Please click here to register your product.

Please note you only need to register your product if you have purchased the item from one of our trade/retail partners. Any products purchased directly via our website will be automatically registered during the online ordering process.

How do I find out the warranty policy for a product?

We offer a limited lifetime warranty across a great range of our products. Click here to find out more.

If you are unable to find your product, please contact our Customer Service team here and we will be happy to help!

Where can I buy spare parts for my product?

You can purchase spare parts for your products by contacting our Customer Service team by calling 1800 990 990 or by completing the Contact Us form located here.

Where can I get my product repaired at?

To find your nearest service centre, please visit our Service Centre & Stockists page here.

Where can I find recipes that I can make with my product?

We have lots of delicious recipes available here. You can search by ingredient, occasion and product. Be sure to tag us in photos of your creations on Instagram!

For cook processor recipes please click here to download your very own ebook!

Is there anywhere I can watch videos on how to use my product?

Absolutely! You can view our how to videos here.

How can I hear if there has been any product recalls?

Product recall information is available here.

Stand mixers

What is the difference between the tilt-head stand mixer models?

We're so excited you're looking at one of our iconic stand mixers - we've been making and baking for over 100 years!

We understand the different names and product codes may be confusing, so we have listed the differences between our tilt-head stand mixers below to get you on your way!

KSM45

4.3L Classic Stand Mixer

• 4.3L handleless stainless steel bowl
• Wire whisk, flat beater and dough hook
• Available in white and onyx black

KSM150

4.8L Artisan Tilt-Head Stand Mixer

• FREE engraving worth $49.95
• 4.8L stainless steel bowl
• Wire whisk, flat beater and dough hook

KSM160

4.8L Artisan Tilt-Head Stand Mixer (Two Bowls)

• FREE engraving worth $49.95
• 4.8L stainless steel bowl
• Wire whisk, flat beater and dough hook
• Additional 2.8L stainless steel bowl
• Over 15 colours
• Gloss and matte finishes

KSM177

4.8L Artisan Tilt-Head Stand Mixer with Two Bowls (Platinum Colours)

• FREE engraving worth $49.95
• 4.8L brushed stainless steel bowl
• Wire whisk, flat beater and dough hook
• Additional 2.8L stainless steel bowl
• Additional flex edge beater
• Additional pouring shield
• Platinum colours and finishes

KSM180

4.8L Limited Edition Tilt-Head Stand Mixer Queen of Hearts

• 4.8L stainless steel bowl
• Accessories in a beautifully crafted stainless steel - wire whisk, flat beater and dough hook
• Additional 2.8L stainless steel bowl
• Premium chrome hub and accents
• Limited edition 'Passion Red' colour

What is the difference between the bowl-lift stand mixer models?

Our bowl-lift stand mixers are designed to handle heavy mixtures easily for when you want to make larger batches of yummy goodness!

KPM5

4.7L Heavy Duty Bowl-Lift Stand Mixer

• 4.8L stainless steel satin finish bowl with handle
• Pouring shield
• Bowl cover
• Wire whisk
• Flat beater
• Dough hook

KSM7590

6.9L Heavy Duty Bowl-Lift Stand Mixer

• 6.9L stainless steel bowl with handle
• Pouring shield
• Stainless steel 11-wire elliptical whisk
• Stainless steel flat beater
• Stainless steel spiral power knead dough hook

KSM7581

6.9L Pro Line® Series Bowl-Lift Stand Mixer

• 6.9L stainless steel bowl with handle
• Pouring shield
• Stainless steel 11-wire elliptical whisk
• Coated metal beater
• Coated metal spiral power knead dough hook

What is Original Planetary Mixing Action?

Original planetary mixing action describes the way in which the flat beater moves around the bowl. During operation, the beater moves around the stationary bowl, at the same time turning in the opposite direction on its own axis. Original planetary mixing action ensures thorough ingredient incorporation. The beater, dough hook or wire whisk rotates around the bowl, giving incredible bowl coverage for fast and complete mixing. Your KitchenAid Mixer will mix faster and more thoroughly than most other electric mixers. Please note it's recommended that the mixing time in most recipes be adjusted to avoid overbeating.

In short, it gives you the best and most thorough mixing action! What else is better than that!

Where are our stand mixers manufactured?

Our iconic stand mixers have been manufactured in Greenville, Ohio USA since the end of the Second World War.

What is the attachment hub?

The KitchenAid Stand Mixer is more than just a mixer. The trademark hub allows for the attachment of over a dozen accessories which will turn your mixer into a pasta machine, citrus juicer, meat grinder, ice cream machine, vegetable slicer, sausage maker and so much more. View the full range of KitchenAid Stand Mixer attachments here. Enjoy your next culinary adventure!

What are the standard inclusions with a stand mixer?

Standard inclusions vary between our range of stand mixers. Please see the table below for more details around each model and their inclusions.

KSM45

4.3L Classic Stand Mixer

• 4.3L handleless stainless steel bowl
• Wire whisk, flat beater and dough hook
• Available in white and onyx black

KSM150

4.8L Artisan Tilt-Head Stand Mixer

• FREE engraving worth $49.95
• 4.8L stainless steel bowl
• Wire whisk, flat beater and dough hook

KSM160

4.8L Artisan Tilt-Head Stand Mixer (Two Bowls)

• FREE engraving worth $49.95
• 4.8L stainless steel bowl
• Wire whisk, flat beater and dough hook
• Additional 2.8L stainless steel bowl
• Over 15 colours
• Gloss and matte finishes

KSM177

4.8L Artisan Tilt-Head Stand Mixer with Two Bowls (Platinum Colours)

• FREE engraving worth $49.95
• 4.8L brushed stainless steel bowl
• Wire whisk, flat beater and dough hook
• Additional 2.8L stainless steel bowl
• Additional flex edge beater
• Additional pouring shield
• Platinum colours and finishes

KSM180

4.8L Limited Edition Tilt-Head Stand Mixer Queen of Hearts

• 4.8L stainless steel bowl
• Accessories in a beautifully crafted stainless steel - wire whisk, flat beater and dough hook
• Additional 2.8L stainless steel bowl
• Premium chrome hub and accents
• Limited edition 'Passion Red' colour

KPM5

4.7L Heavy Duty Bowl-Lift Stand Mixer

• 4.8L stainless steel satin finish bowl with handle
• Pouring shield
• Bowl cover
• Wire whisk
• Flat beater
• Dough hook

KSM7590

6.9L Heavy Duty Bowl-Lift Stand Mixer

• 6.9L stainless steel bowl with handle
• Pouring shield
• Stainless steel 11-wire elliptical whisk
• Stainless steel flat beater
• Stainless steel spiral power knead dough hook

KSM7581

6.9L Pro Line® Series Bowl-Lift Stand Mixer

• 6.9L stainless steel bowl with handle
• Pouring shield
• Stainless steel 11-wire elliptical whisk
• Coated metal beater
• Coated metal spiral power knead dough hook

What are the different uses for the flat beater, flex edge beater, wire whisk and dough hook?

The Flat Beater is the 'wooden spoon' of the KitchenAid Stand Mixer. It is used for any gentle folding, slow and fast mixing, cutting/rubbing in, creaming or beating, such as creaming butter and sugar, creaming egg yolks and sugar, combining flour mixtures, combining all-in-one cake and batters or gentle folding, 'rubbing in' shortening for pastry, beating of soft fruits and vegetables (rough dip or sauces) and combining dough/pasta mixtures before kneading. This is available with all stand mixer models.

The Flex Edge Beater is a flat beater and spatula combined. It is used for creaming and beating; its action mixes/creams and wipes the sides of the bowl (i.e. creaming butter and sugar, combining cake and batter mixtures). Available with KSM177.

The Wire Whisk is used for aeration and is suitable for whipping mixtures where aeration is required (i.e. egg whites for delicious and fluffy meringues and mousse mixtures, creaming of egg yolk and sugar mixtures, whipping cream). It is also suitable for 'sifting' flour and icing sugar. Available with all stand mixer models.

The Dough Hook is for mixing and kneading yeast doughs. Great for heavy mixtures such as bread, pizza and pasta dough. Designed for speed 1 and 2 only. Available with all stand mixer models.

If you're in need of one of these great accessories, you can buy these separately here.

What is the purpose of the pouring shield?

The pouring shield minimises splash and flour puff as well as making adding liquids easy through the use of the chute. Please note the pouring shield is not suitable for the glass bowl.

Click here to find our more about our pouring shield or to shop now!

What do I do if I have lost the stainless steel KitchenAid hub cover/attachment screw for my Stand Mixer?

If you have misplaced your hub cover (badge) on your KitchenAid Stand Mixer, or the attachment screw (thumb screw) that holds it in place, please call our Customer Service team on 1800 990 990 to order a replacement.

Why are my ingredients not fully mixing

This might be due to the height of your beater to your bowl!

If the beater is too high, it cannot reach and incorporate the ingredients.

If the beater is too low, it can hit the bottom of the bowl and the white coating can chip off the bottom of your beater.

The clearance between your beater and bowl is adjusted at our factory, but can change over time with use and in transit, but can easily be raised or lowered!

To adjust your beater height, tilt the mixer head down, slide an envelope or folded piece of paper between the beater and the bowl. The beater should not be touching the bottom of the bowl. The correct clearance is the thickness of the two pieces of paper. Lift the head up, you should see a rectangle hole with a flat head screw. Turn the screw counter clockwise or left to raise the beater. Turn the screw clockwise or right to lower the beater. Each time only turn the screw about a ¼ turn at a time and test again with the paper. Throughout the life of the mixer, the height may need to be adjusted as it may alter with normal use of the mixer.

How do I adjust the beater to bowl clearance?

Tilt the mixer head down, slide an envelope or folded piece of paper between the beater and the bowl. The beater should not be touching the bottom of the bowl. The correct clearance is the thickness of the two pieces of paper. Lift the head up, you should see a rectangle hole with a flat head screw. Turn the screw counter clockwise or left to raise the beater. Turn the screw clockwise or right to lower the beater. Each time only turn the screw about a ¼ turn at a time and test again with the paper. Throughout the life of the mixer, the height may need to be adjusted as it may alter with normal use of the mixer.

What accessories and attachments can go in the dishwasher?

All the bowls are dishwasher safe. All of the attachments are too, except for the wire whisk. The wire whisk must be hand washed to avoid damage to the wires, and so that the alloy base does not blacken, pit or go powdery.

How heavy are the ceramic bowls?

Our beautiful ceramic bowls are the perfect addition to any mixer to make it truly yours! Our ceramic bowls weigh roughly 4.5kgs

What are the different finishes of the mixers?

Our mixers are available in a variety of different finishes to suit your style

Gloss for a classic look

Available in selected shades of

• KSM45
• KSM150
• KSM160
• KSM180
• KSM7590
• KPM5

Premium gloss, for a high shine look

Available in selected shades of

• KSM177
• KSM7581

Matte, zero shine

Available in selected shades of

• KSM160

Metallic, polished metal for an edgy style

Available in selected shades of

• KSM177

Cast Iron, a matte textured finish

Available in

• KSM177 Cast Iron Black

Why is my stand mixer is missing a part where my attachments attach?

From September 2016, the international Classic Stand Mixer no longer has the agitator cup where the beaters, dough hook and whisk attach to the Stand Mixer. The part was originally installed during the initial international Stand Mixer launch, however. KitchenAid have since learned that it is not needed and the change makes the product easier to use and clean.

What speeds are suited to what ingredients?

Speed 1 - Stir for starting all mixing procedures, slow stirring, combining and mashing. Use to add flour and dry ingredients to batter, and to add liquids to dry ingredients. Do not use Speed 1 to mix or knead yeast doughs.

Speed 2 - Slow mixing, kneading for slow mixing, mashing, faster stirring. Use to mix and knead yeast doughs, heavy batters, and candies: start mashing potatoes or other vegetables: cut shortening into flour: mix thin or splashy batters.

Speed 4 - Mixing, beating for mixing semi-heavy batter, such as cookies. Use to combine sugar and shortening, and to add sugar to egg whites for meringues. Medium speed for cake mixes. Use with: Food Grinder, Rotor Slicer/Shredder, Pasta Roller, and Fruit/Vegetable Strainer.

Speed 6 - Beating, creaming for medium-fast beating (creaming) or whipping. Use to finish mixing cakes, doughnuts and other batters. High speed for cake mixes. Use with Citrus Juicer attachment.

Speed 8 - Fast beating, Whipping for whipping cream, egg whites and boiled frostings.

Speed 10 - Fast whipping for whipping small amounts of cream or egg whites and for final whipping of mashed potatoes. Use with Juicer Pasta Maker and Grain Mill attachments. NOTE: Will not maintain fast speeds under heavy loads.

Why is the white coating on the beater chipping?

Oh no, lets see why this is happening!

Is the chip on the side of the beater? Hitting the flat beater on the side of the bowl to release ingredients can weaken the coating on the side of the beater, causing it to chip. It is essential to use a spatula to remove ingredients from the flat beater.

Is the chip on the bottom of the beater? If the bottom of your beater is chipping, it may be too low and is hitting the bottom of the bowl—you may need to adjust your mixer. Your mixer is adjusted for optimum mixing at the factory, but through time and use, it can change, and it should be readjusted.

Is the chip on the top of the beater? It is important to take care when attaching and removing the flat beater on the beater shaft. Using excessive force can cause chipping in that area. Make sure to locate and align the "keyhole" on the bottom of the beater with the notch on the beater shaft when attaching prior to twisting in place.

How do I restore a warped Flex Edge beater?

No one wants a misshaped beater! Unfortunately if the Flex Edge beater is placed close to other items in the dishwasher, the silicone edge can become warped or misshapen. The flexible edge can be restored by running it through the dishwasher again and making sure that it does not touch other items. The heat of the dishwasher will soften it and allow it to return to its original shape.

Why is the beater hitting the bottom of the bowl?

If your flat beater is hitting the bottom of the bowl, it's possible that your beater is too low and needs to be raised. Your mixer is adjusted for optimum mixing at the factory, but through time and use, it can change, and it should be readjusted.

If the beater is too low and pushes into the bowl, it can cause the bowl to become scratched, and the head of the mixer may bounce up and down.

If your flat beater is white, it's possible that the white coating may chip or become worn on the bottom from hitting the bowl and should be replaced.

Its simple to adjust the beater to bowl clearance, just tilt the mixer head down, slide an envelope or folded piece of paper between the beater and the bowl. The beater should not be touching the bottom of the bowl. The correct clearance is the thickness of the two pieces of paper. Lift the head up, you should see a rectangle hole with a flat head screw. Turn the screw counter clockwise or left to raise the beater. Turn the screw clockwise or right to lower the beater. Each time only turn the screw about a ¼ turn at a time and test again with the paper. Throughout the life of the mixer, the height may need to be adjusted as it may alter with normal use of the mixer.

Why is the bowl not secure in the base plate?

There could be a few reasons for this, lets check them out!

Is the bowl worn?
Check the base of the bowl to see if the "bumps" all seem intact or if any of them are pushed in. If the bumps are not intact, the bowl will need to be replaced.

Is the base plate worn?
Check the base plate to see if the "bumps" that lock into the bowl base are intact or if they look worn. If the bumps are not intact, the base plate will need to be replaced.

Are you using the correct speed?
Are you using speed two only for making bread? If you knead bread at a higher speed, the force and weight of the dough can cause the bowl to unlock.

Does the beater need to be adjusted?
As part of routine maintenance, it is essential to check that the beater is neither too high nor too low.

If it is too low, it can press into the bowl, and cause undue pressure on the bowl, which can cause the bowl to unlock.

If it is too high, the lock on a tilt head mixer may not fully lock, and the head may wobble.

Why is my stainless steel bowl oxidized?

While stainless steel is rust-resistant, it isn't 100% rust proof. Several things can cause rust on even the highest quality stainless steel.

Unlike carbon steel, stainless steel is an iron alloy that contains a relatively high percentage of chromium. It's the inclusion of chromium that gives stainless steel its rust resistance. The chromium in stainless steel reacts with oxygen (in the air or water) to form a very thin, transparent, passive film (chromium oxide) over the surface of the steel, which limits further oxidation (rust).

This passive film is formed (and repaired) very rapidly, so you don't need to worry about scraping or scrubbing it off. But some things can penetrate this film and cause rust if left in contact with stainless steel.

How do you prevent rust?
Frequent washing is an essential step, but there are a few other tips and tricks to keep in mind.

Some city water sources contain high levels of chlorine, which can penetrate the protective film on stainless steel and cause rusting. Well water can also include a bacteria that is capable of producing rust in stainless steel.

Avoid Scratches
Small scratches are mostly cosmetic, but deeper scratches can be difficult to keep clean. Avoid scratches by not using metal utensils in your bowls (or using them very gently) and staying away from highly abrasive pads.

Use the Correct Soap
Use only mild detergents and steer clear of harsh chemicals or antibacterial cleaning products. Some harsh chemicals and antibacterial soaps can cause rusting in stainless steel. Halogen salts (chlorine, fluorine, bromine, iodine), some antibacterial agents (ones that contain a chemical called Triclosan), and bleach (sodium hypochlorite) or bleach-containing cleaning products may cause rust in stainless steel. Check your soap and make sure it doesn't contain any of these materials.

Avoid Metal on Metal Contact
Avoid metal cleaning pads (like steel wool) and avoid metal utensils. Steel wool is made from carbon steel and rusts readily. Using it on a stainless steel material can deposit what is referred to as "free iron", which isn't protected by chromium, and can quickly lead to rusting. Sustained contact between stainless steel and some other types of metal can set-up a process called Galvanic Corrosion. A wet environment is far more likely to lead to rusting than a drier climate.

How to Remove Rust and Stains?
1. Mix some baking soda with vinegar (apple cider or white vinegar) until you reach the consistency of a paste.
2. Spread the paste over the surface of the stainless steel
3. Allow it to sit for about 10 minutes (up to a few hours if you have very stubborn rust).
4. Scrub the paste over the stainless steel surface with a scratch-free scrubbing pad using a circular motion.
5. Rinse the bowl thoroughly with warm water, then perform a regular soap and water wash followed by a hand drying.
This more in-depth cleaning process can be used as needed (when stains or rust appear) or on a weekly/monthly basis as a preventative action.

Why is my bread not rising when I use my standmixer?

Bring on the fresh sourdough!

Firstly check is the yeast fresh? ​
Yeast has an expiration date, and after that date will not be as effective. Yeast should be stored in a cool, dry place. Yeast may have been dissolved in too hot of water or the liquid ingredients in the recipe may be too hot, causing the yeast to die. Also, check to make sure the temperature of the ingredients; if they are too cold, it could cause some of the yeast to die.

Was the dough kneaded properly? ​
Dough may not have been kneaded adequately. Kneading "exercises" the gluten in the bread and gives it the elasticity to hold in the air bubbles produced by the yeast. It is these air bubbles that cause the dough to expand and rise.

Was the dough given enough time to rise? ​
Insufficient time may have been allowed for the dough to rise correctly.

Where was the dough placed to rise?
Dough may have been placed in too hot of place for rising. The optimal temperature for the rising dough is from 21º to 32º F. At higher temperatures; the yeast will begin to die.

What type of flour was used? ​
If specialty grains are being used in dough, the dough will not rise as much because these grains have a lower percentage of gluten to hold in the air bubbles that cause the bread to expand. If a sourdough starter is being used, it may not be active. ​Sourdough starter must be fed at proper intervals and kept at the correct temperature to keep the yeast cultures alive and active.

Why are my egg whites not whipping?

Are you using the correct quantity of egg whites?
It is recommended to have two or more egg whites in the bowl when whipping. If your eggs are small, or you only have two eggs, it helps to start with the flat beater to whip the eggs on speed ten until frothy. When frothy, there is sufficient volume to then switch to the wire whip to finish.

Additional Suggestions:

• New, room temperature egg whites will whip up faster than old, cold eggs.
• Make sure the bowl you whip the egg whites in is free from any greasy residue.
• Make sure that no egg yolk is in with the egg whites. Egg yolks are very high in fat and will hinder the whipping process.

Why is oil leaking from my stand mixer?

Throughout the lifespan of a KitchenAid Stand Mixer, you may occasionally notice the following:

• A few drops of oil in the bottom of the bowl
• Oil dripping off the beater shaft
• Oil leaking out of the lock lever or Speed Control slots on a mixer that has been turned on its side during shipping or storage

The reason for this is that the mixer is packed with enough solid grease to last the lifetime of the mixer. When the mixer is used, the grease is distributed around the gears to lubricate them. Over time some oil can separate out of the solid grease and will naturally settle to the lowest point in the motor-head which is just over the beater shaft if the mixer is upright or the Speed Control or lock lever slots if the mixer is on its side. This is more likely to happen in warm weather and if the mixer is not used very often. Using a mixer regularly may prevent this from occurring.

For tips on how to prevent oil from leaking from a KitchenAid Stand Mixer, do the following:

• Turn the mixer on without any ingredients in the bowl periodically to help prevent this.
• If you have not used your mixer for awhile, you can turn it to speed 10 and let the unit run for 2 minutes, prior to use. At the end of 2 minutes, turn off the mixer and wipe any excess oil from around the planetary action.
• Some oil could splatter and get on clothing during this process, so if you have a pouring shield, it may be helpful to have it attached to the bowl to try to reduce the likelihood of this happening.
• Overusing a mixer, and not allowing it to cool completely between uses, can also cause this to occur.

If none of these methods work, the only way to stop this completely is to take the mixer to a service centre. A servicer will take out all old grease, repack with new grease and replace the gasket.

Notes:

• The grease is food grade and is approved for incidental contact with food prepared in the mixer, although it may discolor light-colored frostings or mashed potatoes.
• Once the mixer has started to leak oil, the only way to stop this completely is to take the mixer to an service centre, where the servicer will take out all old grease, repack with new grease and replace the gasket.
• This is entirely up to the consumer – oil leakage will not harm the mixer.
• It is not necessary to add oil to the mixer as regular maintenance
• Unless the mixer has lost a fairly large amount of oil this is most likely not a concern.
• If the mixer sounds "normal", and is not grinding, it can continue to be used.

How often should I use my stand mixer?

We recommend using your stand mixer daily ;) No really, we do hope your using your mixer as often as possible but if your stand mixer is not frequently in use, we recommend running the machine for 5 minutes a day, twice a month to ensure the machine will not seize.

What do I do if the beater is stuck on the beater shaft?

Is there food stuck in the opening?

Food particles can build up inside the beater cavity that fastens onto the beater shaft causing it to be challenging to remove or challenging to put on the beater shaft. If washing the beater in the dishwasher, make sure to insert it point down so that food particles cannot go into the opening.

Beaters should not be stored on your mixer when not in use because ingredients can get into the beater cavity during washing and harden, causing the beater to be challenging to remove.

Tips for removing stuck beater

There are a couple of tricks that can help remove a stuck beater.

1. Use a warm compress

• Compress a wet, warm towel around the beater shaft for 10 minutes.
• Re-warm it after the 10 minutes, put it on again, and let it sit for 1 -2 more minutes. This will rewarm the aluminium, causing it to expand. After this time, try to wiggle and remove the beater.

2. Mineral Oil

If the beater does not come off with the hot compress, try applying a small amount of mineral oil to the beater shaft above the beater and in the slot where the beater attaches to the beater shaft pin.

• Allow the oil to sit on the beater shaft for several minutes, and remove the beater.

If you don't have any mineral oil, you may use a vegetable oil cooking spray instead. If you use vegetable oil, make sure to clean the beater shaft very thoroughly after the beater is removed because it can become very sticky over time.

Once removed

Once the beater is off, soak the beater in hot soapy water and clean out the beater cavity thoroughly.  Use a wooden skewer to remove any build-up of food particles or oxidation residue.

You may also want to apply a little mineral oil to the beater cavity before putting it back on the beater shaft.

Stand mixer attachments

Sifter + scale attachment

Why has an Err message appeared on the scale of my Sifter + Scale attachment?

Your weighing some super heavy ingredients and the scale has exceeded its weight limit. Remove ingredients from hopper, and try again with a smaller amount.

Why has an Err1 message appeared on the scale of my Sifter + Scale attachment?

Remove ingredients and turn off power as it looks like we have a Tare error. Then, turn power back on and voila, fixed!

How do I clean my sifter + scale attachment?

Our sifter + scale doesn't enjoy swimming so please do not immerse the scale or sifter housing in water or other liquid. Wipe clean with a warm, damp cloth, and dry thoroughly with a soft cloth before re-use or storing. The remaining parts are dishwasher-safe, top rack only.

Are all parts of the sifter + scale attachment dishwasher safe?

No, please do not place the scale of the sifter housing in the dishwasher, this could cause damage to the attachment :(

Metal food grinder attachment

Can I put the metal food grinder in the dishwasher?

Its hand wash only for this baby! The metal food grinder is made from aluminium and doesn't like the dishwasher :)

Can I get sausage stuffing tubes for the metal food grinder?

Homemade sausages, yes please! The Metal Food Grinder comes with 2 sausage stuffing tubes, woo hoo!

Can I put other ingredients in the food grinder other than meat?

Yep, our fabulous food grinder does more than grind meat, its suitable for a wide variety of ingredients such as fruits, vegetables, breads, cheeses herbs, biscuits etc.

Ice cream bowl attachment

How long does my ice cream bowl have to be in the freezer before I can make ice cream?

We understand you want your ice cream NOW!! However the ice cream bowl needs to be frozen for at least 12 hours for best results. It will be worth the wait we promise!

How do I clean the ice cream bowl?

Step 1. Eat all the ice cream!

Step 2. Make sure you allow the freeze bowl to reach room temperature before attempting to clean it.

Step 3. Wash the freeze bowl in warm water with mild detergent.

Step 4.Thoroughly dry the freeze bowl before storing in freezer ready for another delicious batch tomorrow!

IMPORTANT: Never wash the freeze bowl in the dishwasher. Hand-wash with warm water and mild detergent only. The drive assembly and dasher are dishwasher safe.

Pasta roller attachment

How do I clean the pasta rollers?

So your stuffed from your Italian feast, now its time to clean up!

Let the rollers air dry for 1 hour, then remove any dried pasta with the cleaning brush provided. Polish with a soft dry cloth.

Please please please never immerse the rollers in water and do not wash in the dishwasher.

Spiralizer attachment

Can I put the blades of the spiralizer in the dishwasher?

All zoodled out? Lets get our clean on! Whilst we recommend to hand wash in warm soapy the blades and accessories can be placed in the dishwasher on the topshelf. Its important to never immerse the main body of the attachment in water.

Do I have to peel my ingredients first?

Oh no, who has time for peeling? The spiralizer comes with a peeler so no hard work for you, you can thank us later!

Vegetable sheet cutter attachment

What foods are suitable for the sheet cutter?

Firm and thick fruits and vegetables are recommended such as potato, sweet potato, beetroot, apple, zucchini, carrot. Hello vegetarian lasagne, yum!

What size blades come with the sheet cutter?

We know you like to mix it up so the sheet cutter comes with two blades, 1.3mm and 1.8mm.

Can i put the blades of the sheet cutter in the dishwasher?

Whilst our recommendation is to always handwash, its ok for the blades and accessories to be placed in the dishwasher on the topshelf. However never put the main body of the attachment in the dishwahsre or immerse in water!

Food processor attachment

Does the food processor attachment have a multi purpose blade like a food processor?

No, the food processor attachment comes with dicing, slicing, julienne and grating discs only. Perfect for soft and hard fruits, cheese and cooked meats.

Ravioli cutter attachment

What size are the ravioli pockets on the raviolli cutter?

The ravioli cutter pockets are 4 cm, perfect pockets of deliciousness!

How do I wash the ravioli cutter?

Cleaning this attachment couldn't be easier!

Firstly dust the attachment with flour and use the cleaning brush to remove dried dough.

Then remove the hopper and snap open the thin white plastic guides/levers at the bottom of the attachment for easy access to the rollers.

Lastly wash the Ravioli Maker Attachment in warm soapy water then rinse with clean water.

All clean and ready for a new batch ;)

Pasta press attachment

What pasta discs come with the pasta press?

We know every family member prefers a different pasta shape, so there are 6 pasta plates included

1. Spaghetti
2. Bucatini
3. Rigatoni
4. Fusilli
5. Large Macaroni
6. Small Macaroni

Phew that list made us hungry!

How do I clean the pasta press plates?

Super simple, just leave the pasta plates to dry overnight, then separate the plates. You can then use a toothpick to push out the dried pasta.

Juicer and sauce attachment

Is the Juicer attachment a cold press juicer?

No, the juicer is a 2 stage slow juicer.

Why won't the juicing bowl sit on the main body of the juicer and sauce attachment?

Make sure the rubber gasket is secured in place behind the pulp chute correctly. Bring on the juice!

What parts can go in the dishwasher?

We know you love your dishwasher but please never wash or immerse the drive assembly in water, all other parts are top rack dishwasher safe.

Fresh prep slicer shredder attachment

Are the blade drums adjustable?

The blade drums aren't adjustable, but with 3 to choose from we're sure you'll find a favourite!

What size are the blade drums?

The Slicing drum is 3mm thick the coarse grating drum is 6mm wide and the medium drum grating drum is 4mm wide.

What do I use the 3 different blades for?

The slicing blade quickly slices vegetables such as cucumbers, carrots, and celery. The medium shredding blade is perfect for freshly shredding cheese and firmer vegetables such as carrots. The coarse shredding blade is ideal for shredding ingredients like cabbage for coleslaw or potatoes for hash browns. Yummy!

What speed should I use on the Stand Mixer?

Speed 4 is recommended. If the Stand Mixer is run at a faster speed the inside of the unit could fill up with sliced/shredded ingredients too quickly and not fall on the plate or bowl as intended. We wouldn't want any shredded goodness going astray!

Citrus juicer attachment

What can I juice with the citrus juicer attachment?

Citrus fruit such as oranges, lemons, limes, grapefruit. Your morning juice will never be the same again!

Can I juice other ingredients such as carrot and apple?

No, this juicer is not an extractor, it is a press juicer only. For an extractor juice experience, you may like our juicer and saucer attachment.

Grain mill attachment

What grains can I grind?

The grain mill is designed to mill low-moisture, non-oily grains such as wheat, corn, rye, oats, rice, buckwheat, barley, and millet.

What grains are not suitable to grind?

As tempting as it is please don't grind peanuts, coffee beans, soybeans, or sunflower seeds with the grain mill; their high oil or high-moisture contents can damage the grinding mechanism and we wouldn't want that to happen!

How do I clean the grain mill?

First things first, pleaae do not wash the grain mill or any of its parts in a dishwasher.

Clean the burrs and all other parts with the provided brush. The Grain Mill Attachment does not necessarily need to be cleaned after every use, but should be brushed when changing types of grains. If needed, a toothpick may be used to clean the burr grooves.

If the Grain Mill Attachment must be washed, wash it by hand with mild detergent and warm water. Dry the main body thoroughly with a towel. Allow the parts to air dry. If the burrs are not completely dry, grain may clog the Grain Mill Attachment so please wait until next use to reassemble.

Hand held mixers

How long can I run the hand held mixer?

There is no specified limit in running the hand held mixer as it would depend on the load. However, rest assured our motor is tested for regular domestic use, and as always, reasonable care is always recommended!

Why are the blades falling off the blending arm?

Ensure that the blades are locked correctly into the blending arm. Insert the arm into the blade and twist to lock until it clicks.

Are the hand mixer accessories dishwasher safe?

Absolutley! Always remove beaters from hand mixer before cleaning. Wash the accessories in the dishwasher, or by hand in warm, soapy water. Rinse and wipe dry.

What attachments are suited to what ingredients?

Turbo beater - cookie dough & cake batter

Pro whisk - whipped cream, whipped egg whites, sauces & puddings

Dough hooks - yeast bread doughs

Liquid blender rod - smoothies, chocolate milk, iced tea, milkshakes, soups & sauces

What speeds are suited to what ingredients?

Speed 1. Using the turbo beater, for slow stirring, combining, and starting all mixing procedures. Use this speed to stir in nuts, chocolate chips, shredded cheese, olives, and other chunky ingredients.

Speed 2. Using the turbo beater or dough hooks, mix flour and other dry ingredients with liquids or other moist mixtures. Knead yeast dough (bread, pizza dough) with the dough hooks.

Speed 3. Using the turbo beater, mix runny batters, such as pancake or waffle batter.

Speed 4. Using the turbo beater, combine heavy mixtures, such as cookie or biscuit dough.

Speed 5. Using the turbo beater, mix thick dough, such as muffin or cake batter.

Speed 6. Using the turbo beater, blend butter and sugar. Mix frostings.

Speed 7. Using the turbo beater, finish mixing cake and other batters.

Speed 8. Using the pro whisk or the liquid blender rod, whip cream and mousse mixtures.

Speed 9. Using the pro whisk or the liquid blender rod, beat egg white and meringue mixtures.

What are the different attachments for the handmixer?

Our 9 speed hand mixer includes stainless steel beaters, a pro whisk, dough hooks and a liquid blending rod.

How long should I mix my ingredients with the hand held mixer?

This KitchenAid Hand Mixer will beat faster and more thoroughly than most other electric hand mixers. Therefore, the beating time in most recipes must be adjusted to avoid overbeating.

Beating time is faster due to larger beater sizes. To help determine the ideal beating time, observe the batter or dough and beat only until it has the desired appearance described in your recipe, such as "smooth and creamy."

Food chopper

What is the difference between the food chopper models?

KFC3516

3.5 Cup Mini Food Chopper

• A compact and lightweight mini food processor. Ideal for quick and small processing tasks such as dressings and sauces
• 3.5 cup processing bowl
• Multi purpose stainless steel blade

KFC0516

5 Cup Food Chopper

• Quickly prepare dressings and sauces with the food chopper. The additional whisk accessory is perfect for whipping and emulsifying ingredients.
• 5 cup processing bowl
• Multi purpose stainless steel blade
• Whisk accessory

What is the difference between the two speeds on the Food Chopper?

Two speeds provide optimal results, regardless of the task. Use the speed 1 for everyday chopping needs. Use the higher speed 2 to quickly purée ingredients.

For best processing results, press and release the speed 1 or speed 2 button. Do not exceed continuous 30 second maximum run time. Repeat until ingredients reach the desired consistency. Enjoy!

Are coffee beans or hard spices suitable for processing in the Food Chopper?

As amazing as our food choppers are, please do not use your food chopper to process coffee beans or hard spices such as nutmeg. Processing these foods could damage the food chopper.

Are the food chopper bowls BPA free?

Yes, our food chopper bowls are BPA free!

Are the food chopper bowls dishwasher safe?

Yes, you can place our food chopper bowls into the dishwasher, making cleaning up easier than ever!

What is the best way to achieve uniform consistency of processed foods?

For the consistency, cut carrots, celery, mushrooms, onions and other similar vegetables into 2.5 cm pieces before adding to work bowl.

Food processors

What is the difference between the food processor models?

KFP0719

7 Cup Food Processor

• 7 cup work bowl
• 4 colours available
• Multi purpose blade
• Dough blade
• Processor in bowl adapter
• Reversible medium slicing/shredding disc
• Thick slicing disc

KFP0919

9 Cup Food Processor

• 9 cup work bowl
• 4 colours available
• Multi purpose blade
• Dough blade
• Processor in bowl adapter
• Thin slice/shredding disk
• Medium slice/shredding disc
• Thick slicing disc

KFP1325

13 Cup Classic Food Processor with ExactSlice™ System

• 13 cup work bowl
• Available in white and onyx black
• Multi purpose blade
• Adjustable slicing disc
• Reversible shredding disc

KFP1333

13 Cup Artisan Food Processor with ExactSlice™ System

• 13 cup work bowl
• 4 colours available
• 4 cup mini bowl
• Adjustable slicing disc
• Reversible shredding disc
• Multipurpose blade
• Mini blade
• Dough blade
• Spatula
• Storage case

KFP1444

14 Cup Platinum Food Processor (Die Cast Metal Base) with ExactSlice™ System

• 14 cup work bowl
• Available in candy apple red
• 4 cup mini work bowl
• Adjustable slicing disc
• Reversible shredding disc
• Julienne disc
• Multipurpose blade
• Mini blade
• Dough blade
• Spatula
• Storage case

KFP1644

16 Cup Pro Line® Series Food Processor with Die Cast Metal Base and Commercial-Style Dicing Kit

• 16 cup work bowl
• Available in candy apple red
• 10 cup prep bowl
• 4 cup mini-bowl
• Mini multipurpose blade
• Multipurpose blade
• Dough blade
• Externally adjustable slicing disc
• Reversible shredding disc
• Parmesan/ice shaving disc
• French fry cutting disc
• Dicing kit
• Accessory storage case
• Also included - Disc adapter, citrus press, egg whip & spatula

Are the food processor bowls BPA free?

Yes, our food processor bowls are BPA free!

Are the food processor bowls dishwasher safe?

Yes, you can place our food processor bowls into the dishwasher, making cleaning up easier than ever!

What is Externally Adjustable Slicing Control?

KitchenAid's exclusive externally adjustable slicing disc allows you to adjust slicing thickness from thin to thick, without having to remove the blade assembly. With the slicing disc installed, simply slide the Slicing Thickness Control to the desired setting – no need to remove the cover or even turn off the food processor. Disc is adjustable from approximately 1 mm to 6 mm for slicing most foods.

How do I adjust the thickness?

Simply set the desired slicing thickness by moving the lever to the left for thinner slices or to the right for thicker slices.

Why is liquid leaking from my food processor work bowl?

It is important that the food processor's work bowl is not filled above the maximum liquid level. Filling the work bowl over the maximum liquid level will cause the liquid to go under the blade and out onto the base of the unit. On some models there is a line on the work bowl to indicate the maximum level of liquid that can be processed by the food processor.

Liquids should only be processed with the multipurpose blade. The egg whip should only be used to whip egg whites and cream.

A little tip - if the recipe has high liquid content it is recommended to use the pulsing method to avoid excess leakage!

How do I process meat in the food processor?

With meat and cheese it is recommended you lightly freeze or at least well chill the meat / fish / chicken first, and then off you go!

Where should I store the food pusher?

To prevent damage to the interlock system, always store the food pusher outside of the chute when not in use. Additionally, always store the bowl and lid in an unlocked position so that the activation pins are not engaged. Storing your machine with the food pusher in the chute, and the bowl and lid locked into place means that the interlocking system is constantly engaged and this can wear away over time.

Blenders

What is the difference between the blender models?

KSB8270

Pro Line® Series Blender With Thermal Control Jug

• 3 colours available
• Variable 11 speeds
• 1L capacity thermal BPA free plastic jug
• Flex edge tamper
• Measuring cup

KSB1585

Artisan 5 Speed Diamond Blender

• 4 colours available
• 4 speeds
• 1.75L shatter-resistant BPA free plastic jug
• Stay put lid with ingredient cup

KSB5080/KSB5085

Magnetic Drive Blender

• 3 colours available
• Four distinct pre-set recipe programs for juice, soups and sauces, milkshakes and icy drinks/smoothies
• 1.75 shatter-resistant BPA free plastic jug
• Stay put lid with ingredient cup

Can I blend hot soup?

We recommend that hot liquids are cooled slightly before blending, always secure the lid correctly and start blending on a low speed then increase slowly.

If you're after an all-in-one, our amazing Pro Line Blender is also designed to make smooth and delicious soups too! You can shop the Pro Line blender here.

Are all blender jugs BPA free?

Yes, our blender jugs are BPA free!

Are the blenders jugs dishwasher safe?

Yes, you can place our blender jugs into the dishwasher, making cleaning up easier than ever!

What should I do if I overload the KitchenAid Blender?

If the blender becomes overloaded when blending heavy ingredients. Unplug the power cord, remove the jug from the base and divide contents into smaller batches. Adding liquid to the jug may also reduce the load on the blender.

A little tip - it helps to put liquids at the bottom of the jug first!

How do I clean the blender jug?

Cleaning your blender is easy, simply follow the steps below:

Put the jug on the blender base, fill half full with warm (not hot) water, and add 1 or 2 drops of dishwashing liquid. Put the lid on the jug, press the STIR speed setting, and run the blender for 5 to 10 seconds. Remove the jug and empty contents. Rinse with warm water until clean.

To clean the lid and ingredient cap, wash in warm soapy water, then rinse and dry thoroughly. These parts can also be washed in the top rack of an automatic dishwasher. For best results, hand washing is recommended. Wipe the blender base and cord with a warm, sudsy cloth; wipe clean with a damp cloth, and dry with a soft cloth. For storage, the cord can be coiled into the cord-wrap on the bottom of the base.

What settings are suited to what ingredients?

Use a lower speed for soft fruits and vegetables and high speed of tougher ingredients. To get the most out of your blender it is important to layer the jug correctly, starting with liquid and softer ingredients and tougher ingredients and ice on top. Happy blending!

What are some top tips to achieve the best results with my blender?

Do's: Keep the lid on the Blender Jar while blending.

Don't:

• Do not remove the Blender Jar from the base while the Blender is running.
• Press down on the lid while blending, as this can cause the coupler to become worn.
• Stop the Blender and unplug before using utensils in the Blender Jar.
• Do not use metal utensils -- they can scratch the jar or damage the blade.
• Blenders are not suitable for beating egg whites, kneading yeast dough, or mashing potatoes.
• Blending hot liquids
• Remove the center ingredient cap before blending warm or hot liquids, and blend using the Low speed or Pulse setting.
• Increase speed if necessary.
• Cool hot foods, if possible, before blending.
• Chopping dry ingredients
• Thorough blending usually requires only a few seconds of operation.
• Be careful not to over-process foods.
• When chopping dry ingredients, make sure the Blender Jar, lid, and blade are completely dry.

How do I crush ice or frozen fruit

• Ice can be crushed or shaved at any speed.

How much ice can be crushed at one time?

• Process up to one standard ice cube tray or 12 to 14 standard ice cubes at a time. No liquid needs to be added for processing.
• Some blenders have an "Ice Crush" feature specifically for this purpose.
• With foods that tend to stick to the jar, use the Pulse feature.

Amount of ice in beverage

• Blend at a High-speed setting if you're making beverages using large amounts of ice.
• For smaller quantities, use a Medium or Pulse setting.

Speeds

• For multiple ingredient mixtures, start the blending process and the Low speed setting to combine the ingredients thoroughly, and then increase to a higher speed if necessary.
• The ingredient cap can be removed and liquid or ice added to the Blender at a Low speed setting.
• When operating the Blender at higher speeds, with a full jar, or with hot contents, stop the Blender before adding ingredients.

Chunk free smoothies

• For a chunk-free smoothie, use the "pulse" or "crush ice" buttons to break up the chunky items first, before progressing to the higher speeds. This allows the chunky items to fall down to the blade to be impacted, which produces a smooth result in less time.
• When using a high speed for smoothies, the ice or fruit does not fall down to the blade, but instead floats around in the middle, so it takes more time to obtain good results.

Hand held blenders

What is the benefit of a DC motor?

A DC motor is a machine that transforms electric energy into mechanical energy in form of rotation, the benefit of a DC motor is that it povides a powerful blending action and is designed for quiet, long-life operation.

What is the pan guard?

The pan guard helps prevent scratching of cookware. The pan guard is a standard inclusion for the Deluxe Hand Blender and Classic Hand Blender.

Are the hand blender accessories dishwasher safe?

Yes, all hand blender accessories are dishwasher safe, making it super easy to clean up!

Is the stainless steel whisk for the Deluxe Hand Blender suitable for use on non-stick coating?

Please avoid using the whisk in non-stick cookware as it may scratch or mar non-stick coatings.

What is the difference between the hand blender models?

KHB2569

Artisan Deluxe Hand Blender

• 4 colours available
• 5 speeds
• Stainless steel S-blade, frother/beater and multipurpose blade, 600ml chopper, 1 litre BPA-free jug, removable pan guards, blade guards and storage case

KHB1235

Classic Hand Blender

• 2 colours available
• 2 speeds
• 600ml chopper bowl, bell blade and pan guard

What Blade should I use on my Artisan deluxe hand blender?

Use the "s" blade to blend, crush, puree smoothies, milk shakes, soups, sauces, ice, baby food, frosting and crushed ice.

Use the multi-purpose blade to shred cooked meats, beef gravy, liquidize fruits, minces and crush ice.

Use the frother/beater blade to froth and mix milk, latte, frappes, cappuccinos and cake batter.

Kettles

Why does my kettle have stains inside the jug?

Calcium deposits or White Spots may form on the interior metal parts of the kettle. To get the best performance from your Electric Kettle, decalcification will be necessary. The cleaning interval will depend on the hardness of the water you put in the Electric Kettle.

1. Fill the Electric Kettle with 1 cup (0,25 L) white vinegar. Add 3 cups (0,75 L) water. Boil and allow to stand overnight before emptying the solution.

2. Fill the Electric Kettle with water, bring to a boil, and drain out the water. Repeat this step twice. The Electric Kettle is now ready to use.

Why won't my kettle turn on?

Check there is a minimum of 250mls of water in the jug, the kettle will not operate with an insufficent amount of water.

Why is the inside of my kettle brown?

This is a harmless buildup of minerals called limescale. Cleaning the kettle regularly will help keep this away.

Why is water boiling out the top of my kettle?

The jug may be too full, water will boil out of the spout if the jug is too full.Please do not exceed the maximum water fill line.

Why won't my kettle turn on if it is full?

Check there is a minimum of 250mls of water in the jug. Please note the kettle will not operate with an insufficent amount of water.

What is the difference between the kettle models?

KEK1565

Design Kettle

• 3 colours available
• 1.5L capacity
• Dual-wall insulation that keeps the inside hot while keeping the exterior temp low

KEK1722

Artisan 1.7L Electric Kettle

• 3 colours available
• 1.7L capacity
• 6 settings to heat water to your desired temperature from 50°C to 100°C

KEK1835

Artisan 1.7L Electric Kettle

• 6 colours available
• 1.7L capacity
• 11 settings to heat water to your desired temperature from 50°C to 100°C

KEK1222

Artisan 1.25L Kettle

• 4 colours available
• 1.25L capacity
• Quickly boils water with a compact footprint

KEK1522

Pro Line Series Electric Kettle

• 4 colours available
• 1.5L capacity
• Adjustable temperature control allows you to easily adjust from 50°C to 100°C

Can I control the temperature of the water in my kettle?

Models KEK1722, KEK1522, KEK1835 all have variable temperature controls. Choose your desired temperature from 50˚C to 100˚C. The perfect kettles for tea lovers.

How do I clean my kettle?

1. Fill the Electric Kettle with 1 cup (0,25 L) white vinegar. Add 3 cups (0,75 L) water. Boil and allow to stand overnight before emptying the solution.

2. Fill the Electric Kettle with water, bring to a boil, and drain out the water. Repeat this step twice. The Electric Kettle is now ready to use.

Why won't my kettle turn on?

Check there is a minimum of 250mls of water in the jug. Please note the kettle will not operate with an insufficent amount of water.

Toasters

Why is my toast burning?

No one loves burnt toast! Different breads require different heat settings. Raisin bread and bread with a high sugar content require a lower toasting setting than traditional white bread. Our suggested setting is 1-2 (low).

Toasting continuously may also cause bread to burn, with every 3-4 toasting cycles lower the toaster setting.

What is the difference between the toaster models?

KMT2116

2 Slice Toaster

• 4 colours available
• 7 shade settings
• Multi function - Keep warm, crumpet, defrost, and reheat
• Features a high lift lever which is convenient for removing smaller pieces of bread

KMT4116

4 Slice Long Slot Toaster

• Available in white
• 7 shade settings
• Multi function - Keep warm, crumpet, defrost, and reheat
• The long and wide slots are perfect for artisan breads
• Features a high lift lever which is convenient for removing smaller pieces of bread

KMT3115

2 Slice Long Slot Design Toaster

• 3 colours available
• 6 shade settings
• Long, wide slots
• Multi function - Bagel, reheat and "a little longer"
• Features a high lift lever which is convenient for removing smaller pieces of bread

KMT5115

4 Slice Long Slot Design Toaster

• 3 colours available
• 6 shade settings
• Long, wide slots
• Multi function - Bagel, reheat and "a little longer"
• Features a high lift lever which is convenient for removing smaller pieces of bread

KMT221

2 Slice Classic Automatic Toaster

• 2 colours available
• 5 shade settings
• Multi function - Keep warm, crumpet, defrost, and reheat
• Extra wide slots
• Features a high lift lever which is convenient for removing smaller pieces of bread

KMT421

4 Slice Classic Automatic Toaster

• 2 colours available
• 5 shade settings
• Multi function - Keep warm, crumpet, defrost, and reheat
• Extra wide slots
• Each pair of slots work independently of each other
• Features a high lift lever which is convenient for removing smaller pieces of bread

KMT223

2 Slice Artisan Automatic Toaster

• 7 colours available
• 7 shade settings
• Multi function buttons - Keep warm, crumpet, defrost, and reheat
• Extra wide slots
• LED display
• One touch control raises and lowers bread even in the middle of a cycle

KMT423

4 Slice Artisan Automatic Toaster

• 7 colours available
• 7 shade settings
• Multi function buttons - Keep warm, crumpet, defrost, and reheat
• Extra wide slots
• LED display
• Each pair of slots work independently of each other
• One touch control raises and lowers bread even in the middle of a cycle

KMT2204

2 Slice Pro Line Automatic Toaster

• 4 colours available
• 7 shade settings
• Multi function buttons - Keep warm, bagel, frozen, and sandwich
• Includes a sandwich rack for toasted sandwiches
• Extra wide and long slots
• Auto sensor automatically lowers and lift bread

How do I clean my toaster?

Wipe the toaster with a soft, damp cotton cloth. Please do not use paper towels, abrasive cleansers, or liquid cleaning products and do not immerse the toaster in water.

To clean the crumb tray press and release the center of the crumb tray then slide it out. Shake the crumbs into a waste container. It is recommended that the crumb tray be emptied after each use. The crumbtray can be washed in the top rack of a dishwasher.

What type of breads can I put in my toaster?

Many of our toasters have wide slots and are suitable for crumpets, muffins, bagles and all types of bread. Our Design collection toasters are long slot toasters and are suitable for longer artisan breads.

How does the settings relate to the colour of the toast?

Our toasters have 7 shade settings. 1 being the lightest shade and 7 being the darkest. Please note that different breads require different heat settings. Raisin bread and bread with a high sugar content require a lower toasting setting than traditional white bread.

Coffee

How Long can I keep my Cold Brew in the fridge

The coffee concentrate stays cold and fresh for up to 2 weeks in the refrigerator.

Can I brew tea in the Cold Brew?

The Cold Brew Coffee Maker can also be used to make tea concentrate. Cold brewed tea is steeped in cold water over a period of 6-12 hours.

Why isn't water flowing up into the brew unit from the carafe of my Siphon Brewer?

There could be a few reasons:

1. Check water was added to carafe.

2. Check the On/Off switch is turned in the on position with LED illuminated.

3. Check the power cord is plugged in.

4. Check the brew unit is properly seated to the carafe and the brew unit handle aligns with the carafe handle.

Why is the coffee not dropping from the brew unit into the carafe of my Siphon Brewer?

Oh no, we all need our coffee fix, firstly check the grind size, it may be too fine which can clog the filter. You may also like to check that the brew unit is properly seated to the carafe and the brew unit handle aligns with the carafe handle.

What is the difference between the coffee models?

KES2102

Pro Line® Series Espresso Maker

• Available in 2 colours
• 2 independent boilers with auto-shut off function after 30 mins
  • Espresso boiler delivers constant temperature for optimal brewing of Italian espresso coffee.
  • Steam boiler delivers abudant steam with a constant temperature for arich, creamy cappuccino or latte.
• Cup tray for 6 espresso cups

KCM0812

Siphon Coffee Brewer

• Delivers the percision of traditional full immersion vacuum brewing, yet it's simple enough to do at home.

KCM0512

Precision Press Coffee Brewer

• Integrated scale and timer to weigh coffee grounds, and water independently in one carafe for precise ratio and brew time.

KCM4212

Artisan Cold Brew Coffee Maker

• 3 simple steps grind, steep and enjoy
• Makes up to 14 serves of concentrate

KCG111

Spice and Coffee Grinder

• Powerful blade grinding mechanism to grind your favourite coffee beans

Cook processor

Is the 4.5L Cook Processor bowl dishwasher safe?

Yes, the bowl is dishwasher safe. All accessories and blades are top rack dishwasher-safe. Thoroughly dry all parts after washing. Use gentle dishwashing cycles such as normal. Please avoid high temperature cycles.

Why does the cook processor turn off during processing and the display shows "Error 1"?

The motor is overloaded. Reduce the amount of ingredients and turn off the unit to allow the motor to cool down for several minutes.

Why does my cook processor display show "Unlocked"

The bowl is not locked into the base correctly. Check the bowl to be sure it is locked into place.

Where can I find cook processor recipes?

For cook processor recipes please click here to download your very own ebook!

Multi-cookers

What makes the Multi-Cooker different from a slow cooker?

The Multi-Cooker has heaps more features than a slow cooker. The Multi-Cooker has over 10 cooking methods: sear, saute, bake, boil/steam, simmer, slow cook and keep warm. It also has 6 step-by-step assisted cooking modes: rice, soup, risotto, pilaf, porridge and yoghurt. The ultimate all-in-one!

What is the highest temperature the Multi-Cooker can achieve?

The Multi-Cooker utilises EvenHeat™ Technology for precise temperature control from 75°C to 230°C, plus special yoghurt mode at 35°C. This makes it more precise than a traditional stovetop (as compared to traditional gas and electric stove tops) and delivers consistent results with every dish.

How do I clean the lid, accessories and bowl of my multi cooker?

The lid and pot are dishwasher durable but handwashing in hot, soapy water is recommended to maximize the life of the nonstick coating.

What temperature are best for each cooking technique?

Each program has a set programmed temperature depending on the technique you would like.

• Sear - 230°C
• Saute - 175 °C
• Bake - 175°C
• Boil and steam - 100°C
• Simmer - 95°C
• Slow cook - 90°C
• Keep warm - 75°C

Can I slow cook in the multi-cooker?

Yes, the multi cooker has a slow cook program - happy days!

What setting should I use?

"High" – Try using this setting when a shorter cooking time is desired or for recipes that are typically baked.

"Medium" – Appropriate for most recipes when there is time for long, slow cooking. It's an ideal setting for food started before going to work in the morning and served for dinner in the evening.

"Low"– Good for slow cooking recipes or less tender cuts of meats that require longer cooking times to develop full flavor.

Slow cooker

What is the highest temperature the slow cooker can achieve?

The approximate temperature guide is below:

• Low - 85°C
• Med - 90°C
• High - 94°C

How many temperature settings does the slow cooker have?

The slow cooker has 4 temperature settings - low, medium, high and keep warm.

What can I make in the slow cooker?

Meats, soups and stews are amongst the many things you can make in this versatile appliance.

How do I remove stains from the slow cooker?

Small amounts of calcium in wash water or recipe ingredients may leave a white residue in the ceramic pot after it has been washed. This residue does not affect the cleanliness of the unit and is common to the ceramic pots of any slow cooker.

Because calcium is white, it shows up especially well in the KitchenAid® Slow Cooker due to the black color of the pot. The residue is calcium from the wash water or recipe ingredients and it is not uncommon to see this in ceramic pots of any Slow Cooker.

To remove:

1. Pour a small amount of vinegar into the pot and dilute it with an equal amount of water.
2. Wipe the inside surfaces of the pot with a soft pad saturated in the vinegar/water solution. Be sure to wipe the solution sufficiently over all affected areas.
3. Empty the pot, rinse with water, and dry with a soft cloth or towel.

Why does the silicone seal on my slow cooker retain odour?

The silicone seal around the lid can retain the odour of the food cooked in the Slow Cooker, especially when used to cook something spicy or containing onion or garlic.

• We recommend removing the seal from the lid for cleaning because food residue or wash water can become trapped between the seal and lid.
• It is not unusual for silicone to retain the odour of spicy ingredients.
• The odour does not affect the performance of the unit and seal but can be removed by following the special cleaning instructions included in the box.

How to remove the odour

1. Remove the seal from the lid.
2. In a bleach safe container, add one tablespoon of regular strength liquid bleach to one gallon (3.8 liters) of warm tap water.
3. Place the seal in the diluted solution and soak for 3 hours.
4. Rinse thoroughly and wipe down the seal with a dry cloth.
5. Allow the seal to completely air dry.
6. Fit the seal back onto the cleaned lid.

Warranty, repairs and spare parts

How can I check the warranty policy for my product?

We offer a limited lifetime warranty across our range of products. You can find our more by visiting the link here. If you are unable to find your product, please contact our Customer Service team via the Contact Us form located here.

Is my warranty valid if I bought outside of Australia?

Only purchases through one of our approved stockists are covered under warranty. KitchenAid products purchased outside Australia and New Zealand are unfortunately not covered under warranty.

Do I need to register my product so my warranty is valid?

If you have purchased directly on KitchenAid.com.au

Great news, you don't need to register your product as this will automatically be done for you during your online ordering process!

If you have purchased through one of our trade/retail partners

Yes, you will need to register your product to validate your warranty via our Register My Product page located here.

Can I buy spare parts for my product?

Yes, you can purchase spare parts for your products by contacting our Customer Service team by calling 1800 990 990 or by completing the Contact Us form located here.

Where can I buy replacement parts for my product?

You can purchase replacement parts for your products by contacting our Customer Service team by calling 1800 990 990 or by completing the Contact Us form located here.

Where can I get my product repaired?

To find your nearest service centre, please visit our Service Centre & Stockists page here.

What is a premium service centre?

Premium service centres are our most recommended service providers.

There is oil leaking from my stand mixer

Occasionally, you may see a few drops of oil in the bottom of the stand mixer bowl, oil dripping off the beater shaft, or oil leaking out of the lock lever or Speed Control slots on a mixer that has been turned on its side during shipping or storage. The reason for this is that the mixer is packed with enough solid grease to last the lifetime of the mixer. When the mixer is used, the grease is distributed around the gears to lubricate them.

Over time some oil can separate out of the solid grease and will naturally settle to the lowest point in the motor-head which is just over the beater shaft if the mixer is upright or the Speed Control or lock lever slots if the mixer is on its side. This is more likely to happen in warm weather and if the mixer is not used very often.​

Using a mixer regularly may prevent this from occurring.

You can also turn the mixer on without any ingredients in the bowl periodically to help prevent this.

If you have not used your mixer for a while, you can turn it to speed 10 and let the unit run for 2 minutes, prior to use.

At the end of 2 minutes, turn off the mixer and wipe any excess oil from around the planetary action.

Some oil could splatter and get on clothing during this process, so if you have a pouring shield, it may be helpful to have it attached to the bowl to try to reduce the likelihood of this happening.

The grease is non toxic and because it is not a food or a drug, it is NOT FDA approved. However, it is a food grade grease approved to come in contact with food. There is no safety issue with incidental contact with food prepared in the mixer, although it may discolor light colored frostings or mashed potatoes.

Payment and technical support

My payment has been declined

Please double check that all payment details you have entered are all correct.

If the problem persists, please contact your card issuer for more information.

I am not sure if my payment went through, how can I check?

If you have been redirected to a new page with the below message

Your order is confirmed. You'll receive a confirmation email with your order number shortly.

Your payment has gone through and your order is now with us for fulfillment.

Alternatively, you may check your bank statement or contact your card issuer for more information.

Can I change or cancel my order?

Unfortunately once your order has gone through you will be unable to cancel or change your order. If there is an issue with your order such as delivery details, please call us on 1800 990 990.

What do I do if I haven't received my order confirmation email?

Once your payment has gone through and you have received the Order Confirmation screen on your browser, you will be sent a confirmation email shortly after.

If you are unable to locate this email in your inbox, please check your junk or spam folder.

Please allow up to 3 hours for your confirmation email to come through. If you have checked all folders and still have not received your order confirmation email, please contact us here.

What payment methods do you accept?

We currently accept the following payment methods:

• Visa
• Mastercard
• Zip Pay
• KitchenAid digital gift cards

Please note we are working hard to provide you with more payment options in the near future!

How do I use my giftcard online?

Once you have reached the checkout page, please complete the "Add a gift card section" by adding in your gift card number and your PIN, and press "Apply". The amount available will then be deducted from your cart.

What is Zip Pay?

Zip Pay is a credit and payment solutions allowing people to own the things they love now, and pay later, interest-free.

Zip Pay works like an account. For all purchases, you make during a month you receive a statement with your closing balance on the 1st day of the following month. You have until the end of the month to pay off your balance for the account to remain fee free. For more information, please visit the Zip Pay website here.

Can I return my Zip Pay order?

If you have any issues with your order or product, please contact our Customer Service team here. Please note we currently do not have a returns policy in place and our teams are working to have this in the near future.

What happens if I miss a Zip Pay payment?

If you don't meet your minimum monthly repayments within 21 days after the Due Date, a $5 late fee will be added to your account. For more information, please visit the Zip Pay website here.

Who do I contact if I have any questions about Zip Pay?

For any questions regarding Zip Pay specifically, how it works and including details around your account, please contact Zip Pay directly as they will be in the best position to help with your enquiry.

To contact Zip Pay, please click here.

Recipes and staying in touch

Where can I find recipes that I can make using my product?

Discover new meal ideas and baking recipes. From cakes, cookies, snacks, desserts and drinks explore our delicious recipes here. We've made it easier for you to search your favourites! Filter the recipes by products used, occassion or meal category.

How can I stay in touch with KitchenAid on social media?

Find us @kitchenaidausnz on Facebook and Instagram. Please share your all your making and creating photos with us and don't forget to tag @kitchenaidausnz and #kitchenaidausnz so we can be inspired!

How do I sign up to receive KitchenAid emails?

To be the first to hear about our new products and exclusive offers, please subscribe to our email newsletter here or follow us on Instagram here, so we can keep you updated!

How do I unsubscibe from receiving KitchenAid emails?

We're sad to see you go! To unsubscribe to our emails, you can do it here

Press and media

Where should I direct my press and media enquiry?

Please contact our PR team on:

(02) 8957 8184
kitchenaidpress@cooteconnex.com
www.cooteconnex.com

How can I stay in touch with KitchenAid?

Find us @kitchenaidausnz on Facebook and Instagram. Please share your all your making and creating photos with us and don't forget to tag @kitchenaidausnz and #kitchenaidausnz so we can be inspired!

Kitchenaid Mixer How To Change Attachments

Source: https://kitchenaid.com.au/pages/faqs

Posted by: costadereddeedly.blogspot.com

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