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How To Change Display Name On Domain_6

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Hi Spiceheads,

We have a client who is migrating to Windows 10. Brand new Dell desktop was set up for a user - she just had a name change right after the account was created and this pc was set up for her. Everything in AD was changed and is working properly except the sign-in screen - it still shows the old name. I've tried some so-called fixes to no avail. Help! :)

Thanks in advance.


dimforest
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Nov 29, 2018 at 16:27 UTC

Name changes are a blast.

Go into the User Object in AD for this person

  • Attributes Tab > Find any instance of her old name and change it. Keep her old email along with her new email (obviously) so she doesn't miss anything.
  • Accounts Tab > make sure the login account is the new account name.
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8 Replies

dimforest
dimforest This person is a Verified Professional
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Nov 29, 2018 at 16:27 UTC

Name changes are a blast.

Go into the User Object in AD for this person

  • Attributes Tab > Find any instance of her old name and change it. Keep her old email along with her new email (obviously) so she doesn't miss anything.
  • Accounts Tab > make sure the login account is the new account name.
french_toast
french_toast This person is a Verified Professional
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Nov 29, 2018 at 16:27 UTC

Sounds like you signed in with a microsoft live account or something, unless maybe there is a local account on that machine? Is it on the domain?

Are you sure she was logging in with her AD credentials to that laptop? I have had people think that and sure as can be they were logging into their azure environment.

TJHawksFan3
TJHawksFan3 This person is a Verified Professional
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Nov 29, 2018 at 16:56 UTC

It's definitely a domain login - not a MS live login or local account. It is on the domain and we're using the correct domain credentials. No azure there - it's a small office :)

Looked at the attrib. editor and everything listed is the correct/new last name. I can't imagine an AD change would take more than 24 hours to replicate. :\

The PC has been rebooted several times since the changes were made as well.

Grasping at straws here....

Thanks, again.

Edited Nov 29, 2018 at 17:21 UTC
dimforest
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Nov 29, 2018 at 17:27 UTC

This may sound stupid but have you tried manually entering the new username and password at login instead of clicking on the prepopulated user?

TJHawksFan3
TJHawksFan3 This person is a Verified Professional
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Nov 29, 2018 at 17:29 UTC

Yes, we've typed it in numerous times, as we've been going back and forth between her account and an admin account. We're accessing it remotely through their VPN today so credentials have to be typed in each time.

Good thought :)

TJHawksFan3
TJHawksFan3 This person is a Verified Professional
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Nov 29, 2018 at 17:30 UTC

I've changed the profile info in the registry, the user folder is correctly named, no other issues just that stupid name on the login screen.

Microsoft.....arrrgh :(

dbeato
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Nov 29, 2018 at 17:33 UTC

Therese5652 wrote:

Hi Spiceheads,

We have a client who is migrating to Windows 10. Brand new Dell desktop was set up for a user - she just had a name change right after the account was created and this pc was set up for her. Everything in AD was changed and is working properly except the sign-in screen - it still shows the old name. I've tried some so-called fixes to no avail. Help! :)

Thanks in advance.

Strange, signout and sign in as another user and then sign is as her. Also beware the C:\users folder for that user will stay as the old name.

TJHawksFan3
TJHawksFan3 This person is a Verified Professional
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Nov 29, 2018 at 20:37 UTC

Well AD must have finally kicked in and propagated everything through. It's finally showing up with the correct name. Yay.

Thank you for the input!

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How To Change Display Name On Domain_6

Source: https://community.spiceworks.com/topic/2178587-domain-computer-not-changing-display-name-for-a-user

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